Run one AI agent across chat, email and social messages
A UK mattress retailer connected an AI agent across several support channels. The AI handles the bulk of conversations and only transfers a small number to staff, who can focus on personal service.
Reported results
The source reports a 73% resolution rate and over 400 hours saved per month.
Set clear handover rules (refunds, damaged goods, complaints go to humans).
Count transfers to humans weekly; each one is a missing article.
⚠️ Watch out
Social replies are public; keep the AI to private messages.
Results are as reported by the source and have not been independently verified. Steps are our own suggestions. We are not affiliated with the vendors named and earn nothing from these links.
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