Pair a front-line AI agent with an AI assistant for your human agents
An analytics software company needed to scale support without adding staff. It put an AI agent on front-line questions and gave every human agent an AI assistant that searches support docs to resolve complex cases faster.
Reported results
The source reports AI resolution growing from 30% to 55%, AI CSAT from 30% to 71%, team output up almost 50% and revenue up an additional 40%.
Give human agents an assistant that searches docs and past tickets.
Track AI resolution and AI CSAT separately, month by month.
Move freed time to proactive work (onboarding, upsell).
⚠️ Watch out
Early AI CSAT can be low; launch gradually and improve content.
Results are as reported by the source and have not been independently verified. Steps are our own suggestions. We are not affiliated with the vendors named and earn nothing from these links.
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