Small software companies use AI to answer support tickets, qualify leads and write documentation without growing the team. 13 of the 13 cases include reported numbers.
13 use cases
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A software company for short-term-rental hosts has customers who often need help at night and on weekends. It added an AI agent for round-the-clock answers and an AI assistant that …
Hospitable
A network-monitoring software company first used ChatGPT to draft follow-ups from call transcripts but struggled to move data back and forth. It then ran an AI prospecting agent on …
Pingman Tools
An analytics software company needed to scale support without adding staff. It put an AI agent on front-line questions and gave every human agent an AI assistant that searches support …
Databox
Sales reps were losing time to CRM updates and follow-ups. Call transcripts are now summarised by AI, key takeaways are written to the CRM, and a personalised follow-up email is …
Vendasta · Canada
A UK company making software for home-care providers made an AI chatbot its main automated support channel to deal with a growing number of customer questions.
Birdie Care
A marketer building a function from scratch used the AI assistant built into the CRM to narrow a contact list to the best targets, build automations faster, troubleshoot sequences and …
Octagos · US
A Toronto finance-software company ran an AI prospecting agent across its database of leads, writing personalised outreach instead of generic blasts, and used sequences and a meeting …
Limelight Software · Canada
A home-security company deployed an AI agent that answers in multiple languages and walks customers through step-by-step troubleshooting with visual guides, connected to several …
Cove Smart
A software company's head of customer success found an out-of-the-box chat AI too rigid, so he built a custom AI support agent from a template in a visual builder, without training.
Roam · US
An HR-software company for small businesses knew its AI agent would only be as good as its content. It got ISO-compliance approval for AI use, then rebuilt its knowledge base so the AI …
Breathe
An auction-bidding tool with millions of users and around 9,000 tickets a month built an AI agent with a trained knowledge base, connected to its site through an API script.
eSnipe · US
A four-person software company with a non-technical founder built most of its operations with no-code automations. One workflow sends recorded sales-call transcripts to ChatGPT, pulls …
Laudable
Sales managers didn't have time to review enough calls. The company already had a coaching rubric; its AI-ops lead built a workflow that scores every eligible call automatically …
RoomPriceGenie
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