Clinics and wellness businesses use AI scribes for notes, AI front desks for calls and assistants for letters, always with a clinician signing off. 15 of the 19 cases include reported numbers.
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19 use cases
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A spa business that has operated since 1996 had an overloaded call centre. It added live chat with an AI agent on its website that answers routine service questions in real time and …
Bella Santé
A solo physiotherapist couldn't pick up the phone during sessions, yet many patients preferred calling with questions before booking. An AI receptionist now answers instantly with …
Native Physical Therapy · US
A small vet clinic owner was worried AI would miss information, but needed calls answered while she was in surgery. An AI receptionist customised for her clinic now answers, gathers …
The Pet Pad
A dietitian running a solo practice uses an AI scribe for consultation notes and letters, keeping admin to a short block each day even with a full diary.
Justin Aniello (dietitian)
A physiotherapist had tried AI note tools that didn't fit. After switching, notes, patient summaries and letters to GPs are drafted almost instantly, which also reduced strain from typing.
SANA Physiotherapy
The owner of a physiotherapy clinic in Edinburgh uses an AI scribe for clinical notes and describes it as one of the few real game-changers in his profession.
Kinetic Physio · UK
A family nurse practitioner in rural Idaho who sees about 24 patients a day adopted an AI scribe; other providers in the practice and two other local clinics followed.
Blake Thompson (FNP, rural clinic) · US
About 15% of a small clinic's calls came after hours and went to the founding physician's mobile. An AI front desk now answers, categorises and handles routine calls; staff clear the …
Premonition Health
An eyewear retailer moved to a helpdesk with AI and automation so that customers' details are gathered automatically, even outside working hours, and the right issue lands with the …
Bailey Nelson · Australia/NZ
A denture and implant clinic set up an AI assistant that generates consultation notes after each appointment and drafts referral letters, so the practice could grow without hiring more …
Winnipeg Denture & Implant Centre · Canada
A family nutrition clinic ran a structured 12-week trial of an AI medical scribe across its practitioners and measured documentation time and billable hours recovered.
Nourish Family Nutrition
An Australian OT practice found that functional capacity assessments could take up to 15 hours each, creating waiting lists. AI documentation now handles notes and drafts, so …
Accelerate Abilities · Australia
A maker of laser hair-growth devices handles tens of thousands of customer interactions a month. With an AI agent trained on its product documentation, more questions are solved on …
HairMax
A health-products shop used custom order tags and statuses that the standard Shopify integration couldn't read. Using AI actions that call its own systems, the chatbot now answers …
Curate Health
A digital health company tested several AI agents before choosing one that answered well from its existing help-centre and blog content. A key requirement: medical queries must be …
Numan
A small health brand used one AI agent for support, service and sales. It even used another AI assistant to help write the prompts and training material, and was running in about an hour.
LUV Health
A Utah climbing-gym company uses AI note-taking in meetings so the CEO can follow more meetings than she can attend, and uses AI to turn existing material into structured training …
Momentum Indoor Climbing · US
An Oklahoma optometrist asks AI for several plain-language ways to explain conditions like astigmatism, adapted to the patient, and uses them in emails and in the exam room. She also …
Family Vision Care of Ponca City · US
A historic Chicago apothecary, now about 75% online, watches Search Console alerts for sudden interest in products and quickly publishes content on them. The team also used an AI image …
Merz Apothecary · US
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