Let your chatbot look up orders with custom statuses
A health-products shop used custom order tags and statuses that the standard Shopify integration couldn't read. Using AI actions that call its own systems, the chatbot now answers order-status questions accurately.
Reported results
The source reports the AI resolution rate rising to around 70% from a previous average of 41%.
List your custom order statuses and what each means for the customer.
Map each status to a plain-language message.
Set up an AI action that fetches the status and returns the mapped message.
Test with orders in every status before going live.
⚠️ Watch out
Verify identity before sharing order details.
Results are as reported by the source and have not been independently verified. Steps are our own suggestions. We are not affiliated with the vendors named and earn nothing from these links.
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