Add an AI chat agent in front of a busy phone line
A spa business that has operated since 1996 had an overloaded call centre. It added live chat with an AI agent on its website that answers routine service questions in real time and passes guests to humans when they need personal help.
Reported results
The source reports 75% of inquiries automated and everyday chats turned into qualified leads.
List the questions your phone staff answer most (prices, treatments, opening hours, booking).
Feed your service pages and FAQs into a chat AI.
Show the chat on service pages with a 'talk to a person' option.
Collect name and email only when the visitor wants a callback.
⚠️ Watch out
Avoid medical advice in chat; link to a consultation instead.
Results are as reported by the source and have not been independently verified. Steps are our own suggestions. We are not affiliated with the vendors named and earn nothing from these links.
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