Rewrite your knowledge base to make your AI agent much better
An HR-software company for small businesses knew its AI agent would only be as good as its content. It got ISO-compliance approval for AI use, then rebuilt its knowledge base so the AI could answer accurately.
Reported results
The source reports the AI resolution rate rising from 56% to 82% in less than a year.
Get internal sign-off on data handling first (who sees what, where data is stored).
Find the 30 questions the AI answers worst.
Rewrite those articles: one topic each, plain words, exact steps.
Re-test monthly and track the resolution rate trend.
⚠️ Watch out
HR data is sensitive; keep the AI on product questions, not employee cases.
Results are as reported by the source and have not been independently verified. Steps are our own suggestions. We are not affiliated with the vendors named and earn nothing from these links.
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