Use AI to resolve and tag support tickets for a small team
A small pet-product brand handling over 1,200 tickets a month put an AI agent on ticket resolution and added separate bots for lead capture and sales questions.
Reported results
The source reports a 74% AI resolution rate on 1,200+ monthly tickets.
Split bots by purpose: support, lead capture, sales.
Start the support bot on tracking and product-fit questions.
Add a lead-capture bot with one clear offer (e.g. sizing guide).
Review engagement per bot monthly and switch off the weakest.
⚠️ Watch out
Collect only the contact details you need, with consent.
Results are as reported by the source and have not been independently verified. Steps are our own suggestions. We are not affiliated with the vendors named and earn nothing from these links.
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