Customer supportBeginnerManufacturingHas numbers

Run separate AI bots for problem-solving and sales

A New Zealand wet-weather gear maker deployed AI across channels with two kinds of bots: one solving customer problems and one helping shoppers buy.

Reported results

  • The source reports a 99.64% resolution rate over 30 days.

Source: Tidio customer story (Source checked 2026-11-03)

How to try it

  1. Split bots by goal: support vs sales.
  2. Measure engagement and resolution separately.
  3. Hand off to staff for warranty claims.

⚠️ Watch out

A near-100% rate usually means easy questions; check what's being escalated.

Results are as reported by the source and have not been independently verified. Steps are our own suggestions. We are not affiliated with the vendors named and earn nothing from these links.

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