Automate bilingual customer support when switching helpdesk
A Polish personal-care brand had support spread across fragmented tools. It moved to a new helpdesk in under 14 days and made an AI agent the core of the setup, answering in Polish or English depending on the customer's language.
Reported results
The source reports 75% of inquiries automated, with the migration completed in under 14 days.
Clean them into one knowledge base in your main language.
Enable automatic language detection and test both languages.
Run old and new systems in parallel for a few days.
⚠️ Watch out
Check your data-processing agreement when moving customer history between vendors.
Results are as reported by the source and have not been independently verified. Steps are our own suggestions. We are not affiliated with the vendors named and earn nothing from these links.
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